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hollister sale How To Handle The Top 5 Problem Cus

 
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PostPosted: Sat 21:15, 07 Sep 2013    Post subject: hollister sale How To Handle The Top 5 Problem Cus

How To Handle The Top 5 Problem Customers Types With Your Customer Database Software
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Submitted : 2011-09-04 00:00:00Word Count : 868Popularity: Not RatedTags: customer [url=http://www.gotprintsigns.com/monclerpascher/]doudoune moncler pas cher[/url] database, customer database software, problem customers, database software, price sensitive clients
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Ever feel like your work day is ruled by the demands of a small group highly vocal difficult customers? You're not alone. Every business has it's share of problem customers. But it is how you handle these troubled individuals that sets successful businesses apart from the failures. In this article we will cover the top 5 problem customers and discuss strategies you can use to curtail their destructive behaviour.
1 - The Bully
Don't confuse the bully with your normal upset customer. The bullies first response to every situation is rage. They terrorize your staff with their abusive language, unreasonable demands and incessant blame slinging. Use your customer database to keep track of every incident of abuse and consider adding a note to their file to pre-warn your employees of their explosive [url=http://www.1855sacramento.com/woolrich.php]woolrich bologna[/url] temper. Finally if they become too much give them a shape up or ship out ultimatum. Like your typical school yard bully all it takes is for someone willing to make a stand to encourage them to behave.
2 - The Royal
This is a customer who thinks very highly of themselves and expect either a certain amount of respect or fanfare . Whether they deserve the extra fanfare doesn't really matter. Depending on how you handle these customers [url=http://www.rtnagel.com/airjordan.php]jordan pas cher[/url] they can be a dream or a nightmare. If you don't deliver the courtesy, respect or deference they expect they will become a problem but if [url=http://www.mansmanifesto.com]doudoune moncler[/url] you [url=http://www.1855sacramento.com/peuterey.php]peuterey outlet[/url] give them the treatment they're accustomed to royals often become your most loyal customers. To give you a practical example the client may dislike your staff calling them by their first name, this problem can be resolved easily, just add a note to their record in [url=http://www.rtnagel.com/louboutin.php]louboutin[/url] your customer database.
3 - The Needy Wench
Ever dated someone who was really needy? Who needed constant assurance of your affections? Well these people don't just make needy lovers they are [url=http://www.lcdmo.com/hollister.php]hollister co france[/url] also needy customers. As customers they need allot of assurance before making a purchase and significant post sales contact to keep them happy. Here is how you can manage a needy client: Consider lengthening your sales funnel, by offering extra information you can give these clients additional reasons to buy. You can also implement automaticpost sales contact points to maintain your relationship with needy clients. While they require allot of attention needy clients can also be very generous, your extra efforts could mean valuable back end sales and helpful testimonials. Just use your customer database to send them personalised offers and feedback questionnaires.
4 - The Indecisive CEO
If you offer a highly customizable product or service beware of the indecisive client, they could send you to the poor house!. These are clients who simply can't make up their mind! They are never quite sure what they want and as a result they constantly shift their requirements. So [url=http://www.gotprintsigns.com/abercrombiepascher/]abercrombie soldes[/url] they can be quite a drain on your resources. You'll do your best for them but at the end of a project they are known to moan about the quality of your finished product, push for extra work to be done (without extra payment) or even demand a refund. One way to deal with these [url=http://www.gotprintsigns.com/monclerpascher/]moncler pas cher[/url] clients is to save all correspondence in [url=http://www.orlando-apts.com/nfljerseys/]nfl jerseys[/url] your customer database software. In the event of a dispute you can then refer back to the original (or amended) instructions or to your final agreement.
If you have customer database software with time tracking you can also record [url=http://www.achbanker.com/home.php]hollister france[/url] the amount time/resources spent on the project. Then if the client wants to deal with you again you can determine whether it is profitable enough to take on another project of theirs. Ideally if you identify an indecisive client you should try to bill them on an hourly rate rather than fixed price contract. This way they can change their mind as much as they like without sending you bankrupt. In most cases they are less likely to make unnecessary changes when they have to pay for it themselves.
5 - The Cheap Skate
This is someone whose primary concern is price and price alone. The cheap skate will wheedle, whine, complain and harass your staff to get a discount. If you try to negotiate with this type of customer you will just end up wasting your time and devaluing your product. Negotiating with this type of customer will eat up your time. And honestly this is time that could be better spent elsewhere. Price sensitive clients have no loyalty, as soon as they see a better deal they will desert you. But there is one proven method for turning a cheap skate into a loyal customer; referral programs. For example if you have a recurring product or service you could offer them 5% off their monthly fee for every new customer who they refer to you. They get your product or service at a lower price and you get new business, everybody wins! You can also automate this process using a customer database system with a referral program module.
Now you know the problem customer groups to look out for and how to manage them. When faced with bullies, cheap skates and everything in between, with the right systems in place you can turn problem customers into dream clients.
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