Energizing Tournament

htws9c9l · Posted: Wed 17:26, 21 Aug 2013 Post subject: Guangzhou's service is very good

the Yangcheng Evening News reporter Zheng Shaoling reported: "feel shy, leaders do not agree!" Guangzhou Baiyun Airport staff refused passenger Ms. Jin for help. The evening of October 29th, gold lady with 3 year old son by plane arrived at Baiyun airport. After the plane, Ms. Jin hand holding the sleeping son, a hand carrying a large bag, but also get checked luggage. Because no one to pick, Ms. Jin request airport staff to help her taxi stopped, staff "disappear" come back in a few minutes and tell her, "leadership does not agree".
Ms. Jin graduated in 2007 and later to Guangzhou, after Guangzhou married, when her husband was transferred to Beijing to work, she can only take time to go to Beijing to visit her husband. All the time, Ms King of Guangzhou service industry has a very high appraisal.
the night of October 29th, Ms. Jin mother from Beijing fly back to Guangzhou, arrived at Baiyun Airport is already ten forty-five. The plane landed, Ms. Kim tried to wake up my son, but couldn't wake him up. Ms. Kim had a hand to embrace a son, a hand carrying a large bag, go more than ten minutes, come to the export lobby,[link widoczny dla zalogowanych], airport, a male staff to help her checked luggage to the exit.
Ms. Kim had be tired out, on the request of the male staff at the gate of the airport to help her to stop a taxi, the staff said that he can't go away, she asked him whether he could ask my colleagues to help,[link widoczny dla zalogowanych], the staff hesitated, said to be from the leadership, then leave. After a few passengers complained about Ms King luggage out of the way, there are two or three airport staff after, but no one help me move the suitcase.
after ten minutes, she finally to the male staff, but the other side said: "feel shy, leaders do not agree." Ms. Kim had a hand holding a child, a trolley luggage, efforts for a long time, to get to the airport taxi,[link widoczny dla zalogowanych], taxi drivers to help her take your luggage on board.
Ms King said, this time she to the airport staff service attitude is very disappointed,[link widoczny dla zalogowanych], "may be prior to their expectations too high". She said, in her impression, across the country, Guangzhou's service is very good, did not expect this has happened, "I think the staff, it is lift a finger thing, did not expect that they will refuse, but such a reason. I really want to know, what leaders do not agree?"
reporters try to call the customer service hotline number of Guangzhou Baiyun Airport, hope to know about the matter, but the telephone has been disconnected.
Zheng Shaoling
(original title: Women's action inconvenience please airport staff to help respond that leaders do not agree)
　　羊城晚报讯记者郑少玲报道：“不好意思，领导不同意！”广州白云机场的工作人员拒绝了乘客金女士的求助。10月29日晚上，金女士带着3岁大的儿子乘飞机到达白云机场。下飞机后，金女士一手抱着熟睡的儿子，一手拎着一个大挎包，还要拿上托运的大行李箱。因为没有人来接，金女士请求机场一名工作人员帮她拦的士，工作人员“消失”几分钟后回来告诉她，“领导不同意”。
　　金女士2007年毕业后来到广州工作，之后在广州结婚生子，后来丈夫被调去北京工作，她只能抽空去北京探望丈夫。一直以来，金女士对广州的服务行业都有着很高的评价。
　　10月29日晚上，金女士母子从北京搭飞机回广州，到达白云机场时已经是10时45分。飞机落地后，金女士尝试叫醒儿子，但叫不醒他。金女士只好一手抱着儿子，一手拎着一个大挎包，走了十多分钟,[link widoczny dla zalogowanych]，才走到出口大厅,[link widoczny dla zalogowanych]，机场一名男工作人员帮她将托运的大行李箱推到出口处。
　　金女士这时已经筋疲力尽，就请求那名男工作人员在机场门口帮她拦一辆的士，该工作人员说他走不开,[link widoczny dla zalogowanych]，金女士问他能否请同事帮忙，该工作人员犹豫了一下，说要请示领导，然后离开。之后有几个旅客抱怨金女士的行李挡路,[link widoczny dla zalogowanych]，有两三个机场工作人员经过，但没有一个人帮忙挪一下那个行李箱。
　　十几分钟后，金女士终于等来了那名男工作人员，但对方说：“不好意思，领导不同意。”金女士只好一手抱着孩子，一手拖着行李,[link widoczny dla zalogowanych]，努力了许久，才到达机场的士处,[link widoczny dla zalogowanych]，的士司机帮她把行李拿上车。
　　金女士称，此次她对机场工作人员的服务态度感到很失望,[link widoczny dla zalogowanych]，“可能是之前对他们的期望太高了吧”。她说,[link widoczny dla zalogowanych]，以前在她的印象中，就全国范围来讲，广州的服务算是很好的，没想到这次有这样的遭遇， “我觉得对工作人员来说，那是举手之劳的事，没想到他们会拒绝，而且还是一个这样的理由。我很想知道，到底是哪位领导不同意？”
　　记者多次尝试拨打广州白云机场的客服热线，希望能了解此事，但电话一直打不通。
　　郑少玲
(原标题：女子行动不便请机场人员帮忙回应称领导不同意)
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