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PostPosted: Fri 15:15, 06 Dec 2013    Post subject: christian louboutin chaussures Small Business Succ

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The truth is that there is such a formula; and it is one that successful business people have held onto for years - and they have created multi-million dollar businesses because of it.

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In the book, Exceptional Service, Exceptional Profit by Inghilleri and Solomon, the authors talk about the one key to exceeding customer expectations and delivering world-class customer satisfaction - namely, the ability to anticipate your customers' needs before they even ask.

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